Use a generic box or case to transport it.Return within policy window – 90 days usually.Have your receipt – proof of purchase is crucial.The key things to return an open or used power tool without the OEM packaging are: But what if you already opened it up or tossed the box? Home Depot prefers you return tools unopened in the original box and packaging. And absolutely make sure you drain any gas first! Returning an Open Box or Used Tool Without the Original Packaging Only return them if truly barely used given their 30 day policy. Offer options – ask if an exchange or store credit are possibleīe especially careful with gas-powered tools like chainsaws and pressure washers.Remain polite – don‘t get upset if they initially refuse.Ask for a manager if needed – they can approve used returns.Explain how you used it – a few small projects is better than heavy use.Use original packaging if you still have it.Clean the tool – remove dust, dirt, grime before returning.Keep all parts/accessories – include everything that originally came with the tool. Bring your receipt – proof of purchase makes returns easier.Return sooner than later – within 30 days is best if it‘s been lightly used. If you do need to return a used power tool to Home Depot, follow these tips to increase your chance of success: What‘s the Best Way to Return a Used Power Tool? And be prepared that heavy wear or damage may disqualify a used tool from being returned. Be extra nice and reasonable with your request. That said, the decision ultimately comes down to the individual store manager. I had only made a few cuts with it, returned it within 2 weeks of buying it, and had the receipt.Īfter inspecting the gently used saw, the customer service rep accepted the return without any issue.
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